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Help
Page
Do you need
any help?
Viewing the Site
Welcome to the City of Richmond web site. We have made every
effort to organize the site to allow you to easily navigate
both the interactive services and reference information
available.
You will require a current browser application and a recent
edition of Acrobat Reader for optimal viewing of this site:
This site is best viewed at a resolution of 800x600 or 1024
X 768. However, if your vision requires larger text you can
use a lower resolution of 640 X 480 instead (in this case,
you will be able to see the main content area, but at this
resolution, you will have to scroll to view the navigation
links on the right side of the page, as well as part of the
Main Navigation Bar.
The Home page introduces you to the main content categories,
as well as several tools designed to help you find
information, all of which are described in this help page
below.
We hope you enjoy exploring Richmond's web site. If you have
any questions or problems, please use the Customer Feedback
form to comment, or call our Information Desk for
assistance.
The contents of this help page are divided into the
following topics:
Navigation Methods
Locating Information
Getting Help and Submitting Feedback
Several
navigation methods are available throughout the site. In
general, as you navigate the site, you may click on a link
to another part of the site for more details or related
information. Please be aware that in many cases the new page
you are viewing is not the only page with relevant details
you should be aware of. It may be the first in a group of
pages that you can locate by pointing on the menu to the
left of the page. In these instances, you may see a tip that
will provide directions to more information.
The navigation methods are described in detail following.
The Main
Navigation bar displays at the top of each page, allowing
you to access the Home page as well as the main content
categories. When you click on a main category button you
will open a new page that displays the main menu and the
introduction to that section of the web site. The
introduction page will also display a link to the site map
for that section.
The gold bar under the Main Navigation Bar indicates you
current position overall (and will tell you if you have
moved to another section of the site).
With the
exception of the Home page, each page displays a
sub-navigation menu on the left hand side of the screen.
As you move the mouse over the sub-menu items, a highlight
displays on the item you are positioned on, and items that
display an arrow will fly-out to display additional menu
levels. Click to display the item you want to view.
When additional sub-menus are displayed, you must choose an
item from the list (that is, you cannot click an item that
displays an arrow). For example, "Fire-Rescue" displays an
arrow. To display information, hover over this item, then
select an item on the fly-out menu (you can’t click
“Fire-Rescue” to change the information displayed).
Tip Bar As you hover over items on the flyout menu(s), they
are highlighted in grey.
In some cases more topics available for an area than fit on
the fly out menus, in this situation an in-page menu is
displayed. For example, in Public Safety, if you used the
fly-out menu to select Fire Safety (under Fire-Rescue,
Safety & Prevention) several topics are available as shown
following.
On the
right-hand side of each information page a variety of
navigation links display relevant to the section you are
viewing. Simply click to display the item you want to view.
These links may take you to a popular topic within that
section, a related topic in another section, or a link to
another site (external sites will open in a new window).
The navigation trail (just below the Main Navigation Bar)
shows specifically where you have navigated to. Some items
listed on the navigation trail may be links. On the
navigation trail, clicking the link for the main page (in
the section you are viewing) displays the site map (link to
Site Map help).
To display the overview for the section, click Overview on
the Navigation Menu on the left side of the screen.
As you read descriptive text, you'll also notice individual
words within the text (as well as in page menus) that appear
as hyperlinks. Click any of these contextual links to
display information on that item.
If you click a contextual link, you can click your browser's
back button to return to the previous page.
You can
perform a keyword search from any page (including the Home
Page). Simply click to position the cursor in the box at the
top right corner of the page, then type your keyword(s) and
click Go (or press Enter).
A results list is displayed. Click the link for the item you
want to view, or click the browser's back button to return
to the previous page.
The
Site Map provides a comprehensive list of all items
available in the content category you are viewing (or the
entire site).
To view the site map for an individual category, display the
category's Overview topic, then click Site Map in the yellow
tip bar (towards the bottom the page).
To view the site map for the entire site, click the Sitemap
link at the very bottom of any page.
Information can be located in several different ways on the
City of Richmond site.
The How Do I Section
The How Do I section on the Home page provides links to
information on frequently asked questions. Simply click to
the display the item you want to view. To view additional
How Do I items, click the question mark icon *** or click
the More link at the bottom of the list.
Click on
the A to Z button to display the Richmond Service Directory
main page:
Find Contacts for Over 500 City Services
You will find this button on the Home Page. This directory
allows you to locate City of Richmond contact telephone
numbers by service.
Type a service name in the Directory Search field then click
Search, or, click a letter at the top of the screen to
browse alphabetically.
Note: In the future searches performed here will provide web
site links as well as contact numbers.
Click
the News & Events link at the top right of any page to
display up to date City of Richmond news and events
information.
Online Programs
A variety of applications can be accessed using this site,
as described in the following.
GIS
Click on the red button to open the GIS Map Inquiry:
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View GIS-Interactive Maps
You
will find it on the Home page. Access the GIS Inquiry
program to view interactive maps for Richmond and to locate
detailed property information including zoning, aerial maps,
services and amenities, or properties for sale. When you
access the GIS Inquiry, you can click Help to get details on
using the program.
Other Interactive Programs
The Interactive City section of the Home page provides links
for City of Richmond online transactions or services. Simply
click to display the item you want to view, or click the
Interactive City button to display the Interactive City
overview page:
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Interactive City
Tip bar Tax Certificates, Parking Tickets and Garbage
Tags can all be paid for at once (that is, on each of
these pages you can either choose to pay now, or add to
your shopping basket to pay as a group.
Getting Help and Submitting Feedback
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Tips
Tips provide you with quick notes on things like
navigating the site. (For example, if the page you are
viewing is not the only page with relevant details you
should be aware, a tip will provide directions and/or
links to the information.)
Tips are always indicated by a yellow bar on the left
hand side.
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